OneStock for WooCommerce – Common Questions & Answers
Table of Contents
What is OneStock for Woocommerce used for?
OneStock for WooCommerce is a plugin that lets you synchronize your product Stock Quantity across several WooCommerce shops belonging to the same WordPress Multisite Network.
Licence and Purchase
Where can I buy OneStock?
You can buy it on this website. You can find all available licences on the start page wp-onestock.com.
I have some questions before I buy OneStock. Where do I get answers?
If you have questions before purchasing OneStock, you can use our contact form.
Is there a free version on wordpress.org?
No, not now.
Is there a Demo?
Not yet, but we will create it soon.
Do you have a product video?
No, not now but stay tuned, because the work is in progress.
Do I get my money back in case I don’t like OneStock?
Yes, we have a 30 days refund policy.
In which language do you offer support?
We offer support in English and German.
How do I contact the OneStock support?
To use the support, first you need to buy a licence. Then, log in to your customer account and open a ticket here: https://wp-onestock.com/support/.
When can I expect an answer?
Usually, support works from Monday to Friday, 9am to 5pm UTC+1. During this time, you can contact us: we’ll answer to your questions within a few hours.
Is it possible to prevent the synchronization for a product?
No, this is not possible. What you can do is to use a unique SKU value if you want to not synchronize a particular product in a site where OneStock for WooCommerce is enabled.
Is it possible to prevent the synchronization for a site?
No, this is not possible at the moment, but we are working on new enhancements to include such a feature.
Is it possible to manage multiple warehouses?
No, this is currently not possible. OneStock for Woocommerce has been designed to manage only one single warehouse. But we are working on improvements to include a feature like this.
Is it possible to synchronize products that have a different SKU value?
No. The synchronization process relies on the SKU value to synchronize the product stock quantity. So the products that need to be synchronized have to share the same SKU value. For further details have a look here: Synchronize product quantity
Where do I find the feature list?
Which PHP and WordPress Version does OneStock for WooCommerce requires?
You need at least the versions PHP 7, WordPress 4.9.9 and WooCommerce 3.5.4.
OneStock & WordPress multisite
Do I really need a WordPress Multisite Network?
Yes, OneStock for WooCommerce has been developed to work in an environment, where every shop is a site belonging to the same Network.
I don’t know anything about the Multisite.
Don’t be afraid, it’s easier than you think! Take a look at our WordPress Multisite 1×1 section inside our MultilingualPress site. Amongst other explanations you can find the tutorial “How to install and set up a WordPress Multisite” for beginners. But if you need further help anyway, write us here.
OneStock & MultilingualPress
Does OneStock for WooCommerce need MultilingualPress?
No. OneStock is an independent plugin that works in a Multishop environment, and hence doesn’t require MultilingualPress to be installed.
Does OneStock for WooCommerce work with MultilingualPress?
Yes, they are compatible and work perfectly together if you need a one stock solution for your international multi shops system. To know more have a look here.
Does OneStock for WooCommerce convert prices from one currency into another?
No, you need to indicate the corresponding prices in each shop using its individual currency.